Refund policy

Refund Policy:

As our products are food and cannot be resold once they've been shipped from us, we do not refund orders. We will send replacements, For example, if your bakes are damaged or there’s been a major delay. Slight damage won't be acceptable. If you simply do not like a flavour or our items, this does not constitute to a refund as taste is subjective to each individual. Any issues with incorrect addresses does not constitute to a refund or replacement of items. For replacements / refunds to be sent out we must get the original parcel returned to us.

Since we can’t claim with Royal Mail for lost / damaged parcels, we will offer gift cards or discount codes to re order for delayed deliveries (this is for parcels that have not arrived with 7 days from dispatch)

Please note: we can’t see any other information other than the tracking you already have. Please wait till it’s been at least 7 days from dispatch day before contacting us. 

Cancelation Policy: 

If you have placed a postal order with us and wish to cancel / change address, this must be done within 24 hours of placing your order, we can not cancel orders after this time due to the items being baked to order / perishable. To cancel or amend your order, you must email firmy2082@gmail.com please state ‘cancel order or amend order’ in the email title so we can try and pick it up as soon as possible. Refunds can take 1-10 days to process. 

By entering your information to our website you agree to our policies.